I just went and picked up some medications for Katy (poor Katy had her toenail removed yesterday and is in massive pain and discomfort) and even though I was walking into a pretty gigantic “mega mart” style grocery store, the pharmacist said, “Hey Eric, how’s Ona? I saw Katy’s prescription come through, here it is”. Not only does he know us, but I was able to say, “thanks, Greg, you rock!” without looking at a name tag. Something about that is very cool to me. Maybe it’s just nice to be remembered by somebody? Maybe it’s comforting to be known by people in a position to help you out? Whatever the reason, it was pretty cool, and makes me feel a bit better about where we live.
Yeah the Publix I get prescriptions at is like that. They all know my name, and even though I sometimes have to wait for things if I get them there, I just like they way they are, so I keep using them. Here is some marketing guy who is very worth reading, and he often talks about how businesses need to foster that kind of service http://sethgodin.typepad.com/seths_blog/
It is one of the very few personal opinion blogs I read.
Hey John – thanks for the tip, I just read the first two posts on the seth godin blog and it’s awesome. It’s been added to reader.
Hey Er, you are acting like your mama..making friends everywhere..I love it!
The Kroger people were even able to figure out that I was overdosing g’ma on her meds when we mistakenly filled one prescription 2x’s..totally our fault and the fact they caught it and called us was awesome. But you should see your g’mas face when they yell her name out loud at Kroger…”GRRRRR..why are they talking to me?? Who told them my name..etc” Hilarious